[HYBRID] Manager of Account Management (Start-up exp req) at Rhodes Wolfe

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[HYBRID] Manager of Account Management (Start-up exp req)

HYBRID - In office 2-3 days per week - Offices in Austin, TX and New York, NY | Full-time | Partially remote

[HYBRID] Manager of Account Management (Start-up exp req)
Location: HYBRID - In office 2-3 days per week - Offices in Austin, TX and New York, NY
Salary: $110,000 - $130,000 per year + Bonus
Benefits: Medical, Dental, 401k, Work from home stipend, Unlimited PTO, Parental leaves
Job Type: Full-Time
Typical Hours: 9 AM - 5:30 PM ET
Start Date: ASAP
Sponsorship is not available

[HYBRID] Manager of Account Management (Start-up exp req) Description

Our client, a high-growth e-commerce company revolutionizing the office-based healthcare supply industry, is searching for a dynamic HYBRID Manager of Account Management. You will lead a team of 5 Account Managers, focusing on client retention, renewals, and upselling. This role is pivotal as the company transitions to a membership-based pricing model, requiring you to develop new strategies and best practices for account management. You will create playbooks, conduct training, and foster a high-performance culture. This is a high-visibility, high-impact role offering the opportunity to shape the future of the account management function at a rapidly scaling company backed by leading venture capital.

[HYBRID] Manager of Account Management (Start-up exp req) Responsibilities

• Lead, mentor, and manage a team of 6 Account Managers
• Oversee customer retention, renewal, and upsell strategies
• Develop playbooks and training materials for the account management team
• Conduct daily team huddles and weekly 1-on-1s to drive performance
• Serve as the escalation point for customer issues, ensuring timely resolution
• Collaborate with Sales, Onboarding, and Product teams to enhance client experience
• Analyze data to optimize client segmentation and engagement strategies
• Contribute to product feedback and feature development based on client insights
• Drive strategic initiatives to boost account retention and reduce churn

[HYBRID] Manager of Account Management (Start-up exp req) Qualifications

• Bachelor’s degree required
• 3+ years of experience managing account management teams required
• 2+ years of Account Management or a similar client-facing role experience required
• High-volume accounts management (100+ accounts managed) experience required
• CRM and other customer success management tools experience required
• Proven track record in client retention, renewal, and upselling required

Application Form

First Name *

Last Name

Email *

Phone *

Resume *

Will you now, or in the future require the hiring company to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? * *

What's the highest level of education you have completed? *

How many years of managing account management teams experience do you have? *

How many years of Account Management or a similar client-facing role experience do you have? *

How many years of High-volume accounts management (100+ accounts managed) experience do you have? *

How many years of CRM and other customer success management tools experience do you have? *

How many years of working for a start-up experience do you have? *

How many years of working remotely experience do you have? *

How many years of selling products/services to small business accounts experience do you have? *

Do you live in commuting distance to New York City or Austin, TX? *

Are you willing to commute to the office 2-3 days a week for this role? *

What company on your resume is your startup experience from? *

How many accounts do you have experience managing? *

The salary range for this role is $110k-$130k; does that align with your expectations? *

Rhodes Wolfe

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