Customer Success Representative (Bilingual English/Spanish req) at Rhodes Wolfe

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Customer Success Representative (Bilingual English/Spanish req)

Houston, Texas, United States | Full-time

Customer Success Representative (Bilingual English/Spanish req)
Location: Houston, TX
Salary: $17–$20/hour + 5% Annual Bonus
Benefits: 100%-paid health coverage, 401k w/ 9% total match, PTO, wellness perks, and more
Job Type: Full-Time
Typical Hours: M-F 8:00 am – 5:00 pm, with rotating Remote weekend shifts (1x/mo)
Start Date: ASAP
Sponsorship is not available
Relocation assistance is not available

Customer Success Representative (Bilingual English/Spanish req) Description

Our client in the natural health products industry is seeking a Customer Success Representative to join their on-site team in Houston, TX. You will be responsible for delivering outstanding support to customers via email, phone, and in-person. You’ll help customers with orders, subscriptions, and product questions, making each interaction a chance to support someone on their wellness journey. Ideal candidates will have previous phone-based customer service experience and an interest in healthy living and natural health products. To succeed, you must be bilingual in English and Spanish, have strong communication skills, and have a genuine curiosity about natural health products. This is a great opportunity to grow with a company that values personal wellness, offers full benefits, and creates space for professional development within a supportive and mission-driven culture.

Customer Success Representative (Bilingual English/Spanish req) Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve order issues, returns, cancellations, and subscription updates
• Guide customers on product use and benefits
• Handle up to 30 calls per day and a high volume of emails
• Provide in-person assistance in the company’s small storefront
• Assist with light inventory checks and organization of storefront supplies
• Join daily huddles and stay current on product training
• Record accurate notes on customer interactions
• Stay current on product updates and wellness trends
• Support rotating weekend coverage (remote, one weekend/month)

Customer Success Representative (Bilingual English/Spanish req) Qualifications

• 2+ years of call center or phone-based customer service experience required
• Experience handling phone queues and email communications required
• Bilingual in English and Spanish required
• CRM software experience required
• Actively embrace healthy living

Application Form

First Name *

Last Name

Email *

Phone *

Resume *

Will you now, or in the future require the hiring company to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? * *

How many years of call center or phone-based customer service experience do you have? *

How many years of handling phone queues and customer support emails experience do you have? *

How many years of CRM software experience do you have? *

How many years of ecommerce experience do you have? *

How many years of health/wellness industry experience do you have? *

Do you speak Spanish? *

Are you willing to commute to the office daily for this opportunity? *

The salary range for this role is $17-$20/hr. Does that align with your salary expectations? *

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Application Form